F.A.Q.

Can I cancel my appointment?

Absolutely! Please try to cancel your appointment within 24 hours. We understand things happen and if you need to cancel same-day, please reach out before your appointment time at no cost to you. No-call no-show appointments will have a fee of $75 added to your next scheduled visit. Illness or contact with someone who has been ill is excused of charge.

How do I take care of my lashes?

Taking care of your new lashes is easy! Just follow a few tips to help your lash extensions last longer and look great.

After your new eyelash extensions are applied, do not get them wet for 24 hours. To clean your face or remove makeup, you can carefully wash while avoiding the eye area. After Eyelash lift and tint do not get your lashes wet for 48 hours.

  • Regular cleaning prevents dirt buildup and removes any unwanted bacteria from your lashes. After the first 24 hours following application, your lashes should be cleaned, at a minimum, every other day. Depending on your skin type and daily activities, you will need to wash your lashes more often to keep them clean. Apply the Eyelashinout lash wash directly to your lashes and let sit 60 seconds. Then rinse with supplied rinse aid bottle. The Eyelashinout wash is specially formulated to be gentle on your lashes. Using any other cleanser on your eye area will cause your lash extensions to shed prematurely. After your lashes are clean, let air-dry. Do not brush your lashes when they are damp.

  • Last but not least, be mindful of activities and products that may affect your lashes.

  • Activities to avoid: 

  • Excessive touching or pulling of your eyelash extensions

  • Brushing through your eyelash extensions excessively

  • Applying mascara

  • Applying heavy or moisturizing oils to your eyelash extensions

  • Tanning

How do I get ready for my appointment?

  • Do not wear any eye makeup the day before or on the day of your appointment. It will help minimize cleanup time!

  • Do not curl your lashes the day before or on the day of your appointment.

  • Do not have any caffeine 2 hours before your appointment. We want you to relax and enjoy your experience!

How long does my appointment take?

  • First-time lash appointments will take around 2.5-30 hours. Before your first lash extension is a 1-hour consultation to make sure you get lashes you will love.

  • Returning or regular lash appointments will take around 2.5 hours.

How do I pay?

Payment is not required until after services are performed, and you are 100% happy with the results! Accepted forms of payment include:

  • Zelle

  • Cashapp

  • Venmo

  • Major credit cards

  • Cash

  • Check

  • Paypal

I’m having problems with my lashes.

Redness, irritation, twisted lash, any problem at all? Please reach out immediately. We will assess your lashes right away and get them back to looking fabulous.

I’m unhappy with my lashes.

Went too bold? or not bold enough? Your happiness is our priority. If you are, for any reason, uncomfortable with your lashes, please reach out, and we will adjust the extension to meet your wants. Please remember It’s important at your initial consultation to be open and communicate your desired look.

When do I need to get a fill?

Your new lashes will unfortunately not last forever! Your extensions will naturally shed over a 3 week period. When you feel the look of your extensions is no longer sufficient, then a lash fill is required. Please make your appointment for a lash fill before you are unhappy with your extensions, as appointment slots can be limited. To be eligible for fill pricing, you must have at least 40% of your lash extensions intact and be within 28 days of your last appointment.

What are my extensions made of?

Our lashes are responsibly made and sourced from artisans in the United States. They are made from dyed and trimmed nylon cord, the same material as fishing line. You’re a catch!

Can I swim with my lash extensions?

Yes! Treat your new lashes the same way as you do your natural lashes. You can do all the same activities you usually do while wearing eyelash extensions.

  • Swimming

  • Showering

  • Washing your face

  • Wearing eye makeup (Eyeshadow & eyeliner only)

  • Exercising

  • Sleeping

  • Wearing contacts and glasses

More Questions?